Highly irritated and unhappy client

I sent Takealot.com an email on Sunday evening and I am yet to receive a response. Clearly this big e-commerce company doesn't value their clients (even if they are regular clients). My Oder was paid for and meant to be delivered Friday, 26th July instead their driver **** and said me an SMS at 3pm saying he couldn't deliver. I guess he wanted to knock off early, must be nice. I called several times and got no where they were not sympathetic nor did they offer an alternative for me to get my order. I needed it that day as it was my best friends baby shower the very next day and my order was all her gifts! I sent an email stating that I wanted answers but nothing yet?! I'm tired of having to call in and speak to different people having to explain the whole story over and over again. I want a manager to call me who has already read my email. If I could give takealot no stars I would!