EL
Elisha L

1 reviews | Active since Oct 2012

04 Sept 2015, 16:06

HIGHLY FRUSTRATED - INCORRECT ITEM

Last week I ordered items from Takealot which came through in a semi open box of which 1 item was dirty and the other the box was broken and smashed. When i called Takealot i advised that this was a gift and was needed for last week. I then placed an order for another item on the 02/09/2015. One of the products on order was the Fischer Price \Apptivity"****** which has a pouch for the Iphone or Ipod. I received the parcel a few minutes ago and the incorrect item which is a Laugh and learn ****** was sent. Firstly this item was needed for a gift for tomorrow 05/09/2015 and secondly there isnt a picture on the website therefore they assume that the consumer would accept any item as long as it says Fischer Price. This is now extremely irritating as it is the 2nd time it was needed for a gift and there is a mess up. Not so long ago it was issues with the phone that i had ordered. I called Takealot now and they say ther are unsure as to when i can get a replacement on my order. I am totally Frustrated and disgusted after taking the chance to order again and this is what happens. UNACCEPTABLE"""

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Replies (1)
takealot.com
takealot.com's reply04 Sept 2015, 16:49
Official
Hello ***y sam,

We sincerely apologise for letting you down by delivering the incorrect item as well as for the disappointment caused. We've instructed our complaints team to liaise with the relevant departments to see where this went wrong and how best we're able to correct this.

We'd love to turn this experience around with you and our team will be in touch to assist as soon as they've received the necessary feedback.

Sincerely,
takealot.com