HIGHLY DISAPPOINTED IN TAKEALOT

I ordered a red candy vacuum cleaner on 17th Sept but received a blue vacuum cleaner. Request tickets, pictures and emails were sent, but kept on sending me incorrect information. I have proof of all the communication. I had to call in on 27th/28th and spoke to Renaldo where I was given the option of crediting my account or a REFUND. Dane sent me a mail where I had to direct him to my order details only then they realized their team or shopping assistant's mistake. Now they're out of stock. I WANT MY RED vacuum cleaner. They had the audacity of asking to rate the service. This was going to be my first vacuum cleaner in 20 years, I looked forward to having a good quality one. This is the service I get after buying so many items from takealot.