Highly disappointed

I ordered an item from the company on 7.03.22 was super impressed when it was delivered on the 9th. However, it was the wrong variant, I had ordered a Black Projector and was sent a yellow one instead. I emailed and called with regards to the mix up and asked if the order could not be changed to reflect that I had the yellow one instead. I was told "no" and that I would need to return the item and reorder the product. I then did this and it was collected on the 10th. I asked for a replacement but my return was changed to reflect that I wanted a credit instead. I then called again to find out when I would get the credit so I could order the item again as it was a gift and I was running out of time. The product was now only available from a different supplier and it was coming from Joburg. I got the voucher on the 11th and immediately ordered the product again. By this time the product had gone up by R1 (who cares, paid it and moved on, excited to receive my order)

The new order was delivered on the 17th and once again it was the incorrect colour. I emailed and never got a response, I called and asked to speak to the helpful lady I had spoken to on the 11th and I was told she would call me back, which she never did. I then called again and explained that the same thing had happened again and ask how to proceed as I don't have 5-7 days to wait for a new one that may be wrong again. I once again asked if I could not just keep this unit as I don't really care about the colour but I was told that the warranty would not be upheld if I kept it. I then pointed out that the black projector that I originally ordered (and actually want) is now R830 as opposed to R724 when I originally purchased it and I was told there was nothing that could be done.

I personally am very upset by the way things were handled, I understand that suppliers make mistakes with barcodes and things happen (hence why I ordered ahead of time) but the reluctance of your CS team to actually assist or even pretend to care by returning calls or emails is disgusting.

I now have to give someone a present where the box is damaged and if anything goes wrong there is no warranty to fall back on.