1 reviews | Active since Oct 2016

18 Oct 2016, 12:36

Highly disappointed

<p>I am a regular takealot customer (27 orders in under a year) and am so dissapointed at the level of service that I have recieved.</p> <p>I placed an order for various items on the 3rd of October. The date of delievery was on or before the 14the of October however I experienced several issues with this order:</p> <p>1. One item that was oredered was a set of children's books for R99. A week after placing and paying for the order, Takealot contacted me to notify me that I would not be getting the books as they were out of stock. I checked the website and I see the very same books on sale for R299 however they proceed to make some excuse about a third party. </p> <p>2. The 14th arrived and my order was not delieverd and absoluely no word from Takealot. After contacting them, they told me that there is aproblem with another item in my order and as a result my entire order would be delayed. They were not able to tell me when the issue would be resloved or when the delievery would take place. After insisting that two remaining items in my order me delieverd ASAP, they agreed.</p> <p>3. I was told that the two remaining items would be delieverd on the morning of Monday the 17th, however nothing arived. I was then told that they made another mistake, and it would only be delieverd on Tuesday, late afternoon. </p> <p> </p> <p>I am so disgusted with the level of service that I recieved from Takealot. After all of this, you have the audacity to ask for my feedback on your service?!?!?!? I hope that this answers your question. </p>

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Replies (1)
takealot.com
takealot.com's reply18 Oct 2016, 17:53
Official

Hello kim-sarlie,

We sincerely apologise for the unpleasantness you have endured with your recent order.

Thank you for taking our team's call today and allowing us to look into your concerns, to provide you with the details regarding the errors that occurred.

We are happy to have been able to offer you a suitable solution.

We await your response to our email before closing the matter off.

Regards
Takealot.com