Hi Support Team, I’m escalating this issue as I have not received any feedback on my previous request, and I am disappointed by the lack of response

Hi Support Team, I’m escalating this issue as I have not received any feedback on my previous request, and I am disappointed by the lack of response. Order *** was delivered on 15th April 2026, but I need the status updated on my app. We are unable to return the cameras because the system won’t process the return until the tracking information is updated. This has been outstanding since delivery and is now preventing us from completing the return within the required window. Please prioritise this matter, escalate it to a senior agent, and provide me with an update today. I expect confirmation once the tracking status has been corrected so we can proceed with the return. Kind regards,