1 reviews | Active since Dec 2025
Herendous customer experience
My wife ordered a fridge and a fan on the 28th November, and delivery gets rescheduled daily. Call centre is no help and just apologize all the time. I was at the DC yesterday and was refused access as there was no Management and was directed to Milnerton branch where I was promised that delivery would take place yesterday. My son was given a frizby and beach ball, but again no delivery, not even a sms to say that our items are on the truck for delivery today. I am on my way to the DC now as I want my merchandise. No satisfaction after multiple emails.
Takealot is showing why it is important to shop at stores and not just online, as the customer experience is just lacking tremendously. All of this with a company statement of delivery withing 1-3 days.
When we got home, the fridge was offloaded and brought into the entrance passage. The driver left and we started loosening the box staples.
The side of the box was damaged so I told my wife to please take photos before we open the box. When the box was removed, 2 massive dents were in the side of the fridge.
I called customer service 4 times, spoke to Janice, Mohamed, Thobolani and CJ. I was told that a Manager will call me back.
Guess what, still no call. Now we wait again for a replacement fridge. The only question is, when will it come. Within their 2 day delivery time, before Christmas, before new year or next year?
AEG fridge, we will have to wait and see.
When we got home, the fridge was offloaded and brought into the entrance passage. The driver left and we started loosening the box staples.
The side of the box was damaged so I told my wife to please take photos before we open the box. When the box was removed, 2 massive dents were in the side of the fridge.
I called customer service 4 times, spoke to Janice, Mohamed, Thobolani and CJ. I was told that a Manager will call me back.
Guess what, still no call. Now we wait again for a replacement fridge. The only question is, when will it come. Within their 2 day delivery time, before Christmas, before new year or next year?
AEG fridge, we will have to wait and see.