RL
Richard L
1 reviews | Active since Oct 2011
03 May 2016, 20:42
Hello!? Anybody home?
After purchasing and receiving a screen protector for my Huawei P7 from Takealot, I received it and app**** it to my phone on 15 February. Less than 2 weeks later the corner started peeling off. It now has roughly 4cm2 that is lifting. However that is not my main frustration. I contacted Takalot on both 31 March and 08 April via their contact page on their website - both times receiving a confirmation that my inquiry had been received, however I have yet to hear back from them. I find it really frustrating that I need to use social media to (perhaps?) get my complaint heard. But if that's the way they want to do business ....
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takealot.com's replyOfficial
04 May 2016, 15:50Hello RichLange,
We sincerely apologise for the communication non-fulfillment regarding the condition of the item you purchased from us. Thank you for taking our complaints teams call today and granting us the opportunity to investigate this matter for you. We have identified the problem and have escalated the issue to have it rectified as soon as possible. We have sent you a mail in the mean time and will await your response before taking action on your return. Regards Takealot.comtakealot.com's reply04 May 2016, 15:50
Official
Hello RichLange,
We sincerely apologise for the communication non-fulfillment regarding the condition of the item you purchased from us. Thank you for taking our complaints teams call today and granting us the opportunity to investigate this matter for you. We have identified the problem and have escalated the issue to have it rectified as soon as possible. We have sent you a mail in the mean time and will await your response before taking action on your return. Regards Takealot.com