Heartless

I’ve been a loyal customer to Takealot for many years and have always been impressed with their service. Unfortunately, my most recent dealings with them have really change that view:

I purchased a new TV which arrived damaged. Clear manufacturer damage, the plastic edge of the TV surround is half over and half under the actual screen with a massive crack running up the middle.

After much back and forth I finally manage to get them to accept the return. Two weeks down the line I just received a notification that my return has been rejected after the inspection. No explanation why, no option for review. Now I’m R10k in the hole with nothing to show for it and Takealot will definitely be losing a customer for life.