Heartbroken and Dissapointed

I have never been so dissapointed and heartbroken. I placed an order with Takealot on Monday 19th for drinks for my husbands surprise 40th lunch. I had shopped around, but being a loyal customer of Takealot, I went ahead and confirmed the order and delivery was promised for Friday 23rd (a day before the planned surprise). On Thursday 22nd, I called to enquire if the order would be delivered on time as it had not been shipped. The consultant assured me that she would get back to me within an hour. By COB I had still not received a response. On Friday morning I called Takealot to enquire whether my order would be delivered on time. By 11am, I was in tears still without a valid answer. I logged in to track my order again and unexplained, scheduled delivery date had changed to Monday 26th- 2 days after the surprise. I aboned my station at work and rushed to the nearest center to find out what was happening. After waiting 3 hours at the center. Crying hysterically and being inconsolable, my order was finally packed into my car at 5pm. I have still not received a single explanation as to why my order was delayed. Had I not stood my ground and waited at the center, I still would not have received my order. Takealot has not only lost a valued customer, they have tarnished a memory which was ment to be so dear to me and my loved one. I have now ruined the surprise for my husband and am still inconsolable with only insincere apologies and no valid explanations from Takealot