Headphone issues - Extremely poor customer service!

<p>I got a headphones from Bluedio which are still under warranty. I was using it as any other day, while putting it over my head it cracked, my workmates who sit around my desk could hear it clearly. I contacted the customer service and they blame me for user's damage with no conclusion at all. They're not able to provide a concrete feedback of what I did wrong with that , In addition, the headphones have never been outside of the office and were only used for Skype calls and listen to music during the day. Ridiculous customer service, definitely not happy about it!</p> <p> </p>