HC
Hendrika C
1 reviews | Active since Jul 2013
27 Nov 2015, 09:48
Haven't received my order
I ordered two boxes of the same nappies. Only one box was delivered on Wednesday. After numerous phone calls, complaints and unkept promises from the call center, i still have not received the second box of nappies. They were suppose to deliver - for the fourth time - today before 10am and i still have not received the parcel. This is absolutely ridiculous!!<br> I now want a full refund for the complete order. This is not acceptable!
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takealot.com's replyOfficial
27 Nov 2015, 11:06Hello H de Clercq,
We apologise for delivering an incomplete order to you in the first place and for the frustration this has led to. Thank you for taking our complaints team's call earlier. They're liaising with the relevant courier as we speak to make the necessary arrangements for this delivery to take place ASAP.
Our complaints team will keep in touch with you to advise of the status of this matter. They'll make sure this situation is resolved as quickly as possible.
Sincerely,
takealot.com
We apologise for delivering an incomplete order to you in the first place and for the frustration this has led to. Thank you for taking our complaints team's call earlier. They're liaising with the relevant courier as we speak to make the necessary arrangements for this delivery to take place ASAP.
Our complaints team will keep in touch with you to advise of the status of this matter. They'll make sure this situation is resolved as quickly as possible.
Sincerely,
takealot.com
takealot.com's reply27 Nov 2015, 11:06
Official
Hello H de Clercq,
We apologise for delivering an incomplete order to you in the first place and for the frustration this has led to. Thank you for taking our complaints team's call earlier. They're liaising with the relevant courier as we speak to make the necessary arrangements for this delivery to take place ASAP.
Our complaints team will keep in touch with you to advise of the status of this matter. They'll make sure this situation is resolved as quickly as possible.
Sincerely,
takealot.com
We apologise for delivering an incomplete order to you in the first place and for the frustration this has led to. Thank you for taking our complaints team's call earlier. They're liaising with the relevant courier as we speak to make the necessary arrangements for this delivery to take place ASAP.
Our complaints team will keep in touch with you to advise of the status of this matter. They'll make sure this situation is resolved as quickly as possible.
Sincerely,
takealot.com