AM
Aylwin M
1 reviews | Active since Jul 2015
28 Jul 2015, 11:58
Have to request ebucks
I've been buying from Takealot since November last year. Every month I place my order and receive it on time all the time. No Complaints.<br> I only now noticed I haven't been getting any ebucks with my purchases. I assumed because I bank with FNB I'll receive my ebucks automatically but according to them I have to enter my ID no every time I place an order.<br> Surely you can store our details to receive our ebucks automatically.<br> You store our Freaking banking details so how is it I have to enter my ID number every time.<br> This is quite frustrating that you couldn't be more helpful regarding this.
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takealot.com's replyOfficial
28 Jul 2015, 15:38Hello Tatum Murray,
We're sorry to hear you've only realised this now and understand your disappointment by not earning eBucks on your recent purchases. We have always required customers to select to earn eBucks on purchases by entering their ID number on a particular order. When you choose to earn eBucks, you cannot pay for that particular order using eBucks or any other loyalty scheme. This, amongst others, is just one of the reasons why we give customers the option to select when to earn.
We hope you understand and that you'll continue to shop with us.
Sincerely,
takealot.com
We're sorry to hear you've only realised this now and understand your disappointment by not earning eBucks on your recent purchases. We have always required customers to select to earn eBucks on purchases by entering their ID number on a particular order. When you choose to earn eBucks, you cannot pay for that particular order using eBucks or any other loyalty scheme. This, amongst others, is just one of the reasons why we give customers the option to select when to earn.
We hope you understand and that you'll continue to shop with us.
Sincerely,
takealot.com
takealot.com's reply28 Jul 2015, 15:38
Official
Hello Tatum Murray,
We're sorry to hear you've only realised this now and understand your disappointment by not earning eBucks on your recent purchases. We have always required customers to select to earn eBucks on purchases by entering their ID number on a particular order. When you choose to earn eBucks, you cannot pay for that particular order using eBucks or any other loyalty scheme. This, amongst others, is just one of the reasons why we give customers the option to select when to earn.
We hope you understand and that you'll continue to shop with us.
Sincerely,
takealot.com
We're sorry to hear you've only realised this now and understand your disappointment by not earning eBucks on your recent purchases. We have always required customers to select to earn eBucks on purchases by entering their ID number on a particular order. When you choose to earn eBucks, you cannot pay for that particular order using eBucks or any other loyalty scheme. This, amongst others, is just one of the reasons why we give customers the option to select when to earn.
We hope you understand and that you'll continue to shop with us.
Sincerely,
takealot.com