1 reviews | Active since Aug 2014
Have not received product from Takealot
I have made an order with Takealot which was supposed to be delivered last Thursday. Today, I have not received any information from Takealot on when my delivery will be made, and all information I get from the call center is that they have sent an e-mail to the delivery company to when it would be done. This is not the first time I have products from Takealot that do not follow the stated delivery date (it will certainly be the last). <br> <br> I have called Takealot over 5 times, and still get no information on when or whether I will receive the parcel. Worse, I also receive no information on how and when I can get the refund of the product so that I can buy it elsewhere. What they tell me is that they can maybe try to cancel it, but that it might not be possitble!
Thank you for taking our complaints team's call to apologise for the delay with your delivery. We're sorry for the poor communication with regards to the reason for your parcel's delay as well as the lacklustre and inaccurate assistance you received from our customer service team. Rest assured this matter will be addressed with the agents in questions and the necessary corrective action will be taken. Our complaints team liaised with our order fulfilment team and DC, who confirmed that there are no tracking details for this parcel and that we'll need to place a new order for you.
As discussed with our team we cannot guarantee that your replacement order will be delivered by Thursday. We'll therefore cancel this order and process your refund. Kindly note that this could take 2 - 3 working days, not weeks, to reflect in your account depending on your bank's processing time.
Sincerely,
takealot.com
Thank you for taking our complaints team's call to apologise for the delay with your delivery. We're sorry for the poor communication with regards to the reason for your parcel's delay as well as the lacklustre and inaccurate assistance you received from our customer service team. Rest assured this matter will be addressed with the agents in questions and the necessary corrective action will be taken. Our complaints team liaised with our order fulfilment team and DC, who confirmed that there are no tracking details for this parcel and that we'll need to place a new order for you.
As discussed with our team we cannot guarantee that your replacement order will be delivered by Thursday. We'll therefore cancel this order and process your refund. Kindly note that this could take 2 - 3 working days, not weeks, to reflect in your account depending on your bank's processing time.
Sincerely,
takealot.com