"Hassle-free Return" Reasons

I bought a product for a family member that specifies "Hassle-free Exchanges & Returns for 30 days". They would only visit me 2 weeks after the delivery (which falls in the return period). We only opened it when they came to visit. This product along with some of the other in this order was intended to be used together, however we decided to return these related products since we did not want them anymore. The product in question was a shampoo that had a bit of leakage from the cap. We decided to specify this in the return so clarify that it was received this way. Takealot then rejected the return for the following reason: "Unfortunately, we cannot accept your return request as our return evaluation assessment has shown ,There seems to be no leakage. There is product on the inside of the bottle cap as it is exposed to the liquid when the cap is down". Therefore, you should know that Takealot only does "Hassle-free Returns" when they "can accept your reason". Furthermore, they informed me that the item will be returned to my address. If I do not accept the return or is unavailable to do do it will be disposed. I only used that address since it was originally to be delivered on a day that I would be at that address. Now I have to try and arrange someone else who can be at the address for the return of a product that I do not want, that was supposed to be able to be returned Hassle-free within 30 days. From now on I will only say that I changed my mind and not give any more information since other products for that reason is appearantly acceptable.