CS
Cheryl S
1 reviews | Active since Oct 2018
27 Mar 2015, 10:19
Has Takealot lost the plot?
I am a long standing and regular takealot customer. I have been a very happy customer til recently - orders are coming in drips and drabs, nothing arriving close to its estimated delivery date and this week an item was delivered to my husband in Bellville - it was intended for someone in Krugersdorp. When he phoned to return no one at takealot was even aware of the 'missing' parcel.<br> <br> I have been waiting a week 48hour delivery goods.<br> <br> Then today I cant buy on your site.<br> <br> Have the wheels come off completely? How does a company go from being consistently very good to consistently pathetic over night?
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takealot.com's replyOfficial
27 Mar 2015, 11:42Hello chezzius,
We understand your concern for the state of our service after these recent bad experiences & apologise for the inconvenience & frustration it's caused you. We can assure you that the wheels are still firmly attached, but we've unfortunately hit a bit of a bump in the road. We recently did a very big system update to actually improve your experience in future, but it does come with the risk of some teething problems such as the one's you've experienced.
We're really sorry for letting you down & are working around the clock to get everything straightened out & back to our usual great service. We'll ask our complaints team to take a look at your recent order history to assist as best possible with the order you're still waiting for & the issues you're having with the site.
Please don't give up on us, will try & get this sorted out asap.
Sincerely,
takealot.com
We understand your concern for the state of our service after these recent bad experiences & apologise for the inconvenience & frustration it's caused you. We can assure you that the wheels are still firmly attached, but we've unfortunately hit a bit of a bump in the road. We recently did a very big system update to actually improve your experience in future, but it does come with the risk of some teething problems such as the one's you've experienced.
We're really sorry for letting you down & are working around the clock to get everything straightened out & back to our usual great service. We'll ask our complaints team to take a look at your recent order history to assist as best possible with the order you're still waiting for & the issues you're having with the site.
Please don't give up on us, will try & get this sorted out asap.
Sincerely,
takealot.com
Best regards,
takealot.com's reply27 Mar 2015, 11:42
Official
Hello chezzius,
We understand your concern for the state of our service after these recent bad experiences & apologise for the inconvenience & frustration it's caused you. We can assure you that the wheels are still firmly attached, but we've unfortunately hit a bit of a bump in the road. We recently did a very big system update to actually improve your experience in future, but it does come with the risk of some teething problems such as the one's you've experienced.
We're really sorry for letting you down & are working around the clock to get everything straightened out & back to our usual great service. We'll ask our complaints team to take a look at your recent order history to assist as best possible with the order you're still waiting for & the issues you're having with the site.
Please don't give up on us, will try & get this sorted out asap.
Sincerely,
takealot.com
We understand your concern for the state of our service after these recent bad experiences & apologise for the inconvenience & frustration it's caused you. We can assure you that the wheels are still firmly attached, but we've unfortunately hit a bit of a bump in the road. We recently did a very big system update to actually improve your experience in future, but it does come with the risk of some teething problems such as the one's you've experienced.
We're really sorry for letting you down & are working around the clock to get everything straightened out & back to our usual great service. We'll ask our complaints team to take a look at your recent order history to assist as best possible with the order you're still waiting for & the issues you're having with the site.
Please don't give up on us, will try & get this sorted out asap.
Sincerely,
takealot.com
Best regards,