AO
Alvar O

1 reviews | Active since Sept 2010

27 May 2015, 13:52

Has takealot bitten off more than they can chew?

I ordered two camera accessories on the 12th of May - after checking that they were in stock on the takealot system. At time of ordering, an indication was provided that delivery should be by the 21st of May. To my surprise I was advised on the 24th of May by Fazlin Achmat that there will be a delay of 2 days - since one of the items were out of stock. Upon following up on the 27th of May, I got a response from Shana Parring stating the item is in their Cape Town warehouse - and will take 3 days to ship to Jhb! Then only will they be able to confirm delivery dates!!

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Replies (1)
takealot.com
takealot.com's reply27 May 2015, 14:05
Official
Hello MyVote,

We apologise for the unexpected delay & for messing you around like this. If a product is listed as in stock on our website, we expect the information to be accurate and have instructed our complaints team to liaise with the buyer to find out why this wasn't the case.

Please allow our team to investigate the matter after which they'll be in touch with an update & hopefully a positive outcome to resolving this matter.

Kind Regards,
takealot.com