Happy to Takealot of your money. Not so happy to make sure you are happy.

I have been using Takealot for many years now but the service recently has deteriorated to the point where I can't think of any more excuses. The last straw came with my last product return. I purchased a mask for training purposes but when it arrived I could see through the packaging that it was not the mask that I ordered. I scheduled the return and requested that the product be replaced with the one I ordered originally. I received feedback that they did not have stock of the appropriate mask and would rather credit my account. I thought nothing of it as it has happened in the past without a hitch. The return went smoothly and I received my notifications of receipt of the package at the warehouse and that I would receive further feedback once the return is concluded. When I tracked the return later I noticed that it was marked as concluded and I proceeded to check my credit balance. The balance was on R0.00 which I found odd. I rep**** to the agent that informed me that my product would not be replaced for clarification without any success. Now when they send an automated mail to determine how happy I was with the experience and I tried to rate the experience as 0/10 the link suddenly fails and I can't continue with the rating in an attempt to get feedback from them.