Handling of refund

I am extremely dissatisfied with Takealot’s handling of my refund.

A payment was successfully made and settled into Takealot’s account on 20 March. I have provided verified proof from ABSA confirming this. Despite this, my issue remains unresolved after numerous follow-ups.

Each time I enquire, I receive the same response: that the matter has been escalated to the finance department. However, no one has contacted me directly, and no progress has been made.

This ongoing delay and lack of accountability is unacceptable. I have now escalated the matter to the Consumer Board and am prepared to take further legal action if necessary.

I request an immediate refund and resolution to this matter.