half refund given, no explanation, not customer friendly anymore

i ordered my daughters birthday present online, and long story short, one of the items was not in stock and my item was delayed, i send an email to say that i am nog happy and was called back by a Lady called Sher and she went above and beyond helping me. since then its been nothing but headaches. one of the items was completely not what it said on the description and i logged for a return and also asked for a call back, they tried to collect 3 times at the wrong address, even though i kept emailing asking to change that, i also asked at least three times for a call back, when i eventually got the address changed, i had a family emergency and told them i will drop the item off at the debot myself, which i did, then they still tried to collect said item two more times from my work address. finally after few days i received my credit , but only half the amount. with no explanation. i am not willing to pay R120 for something that cost R7 at Mr panda . i have sent two emails requesting more info and have yet to hear anything takealot use to be amazing, but since they took away the option to call, they have forgotten about customer service at all, and i will not be ordering from them again very soon if things stay the way they are