LC
Lorenzo C
1 reviews | Active since Nov 2013
11 Dec 2015, 08:43
Half of my order delivered
I had placed an order with [URL Removed] on Sunday 6 Dec with an expected delivery date of 9 Dec - the order was delivered on 10 Dec but only half of what I ordered was delivered. I have tried to call your support center with my call continuously being dropped as well as emailed [Email Removed] which promises a 2 - 12hr response which I am still waiting for. <br> <br> This is unacceptable client service and I would appreciate feedback as to when I can expect to receive the balance of my order!
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takealot.com's replyOfficial
11 Dec 2015, 12:25Hello LorenzoPC81,
We're sorry for not informing you that your parcel has been split prior to delivery taking place. Had this been done we could have avoided this unpleasant situation. We've informed the relevant management team about the poor processing of your order and the lack of communication to clarify matters with you. They'll ensure that this is addressed accordingly with the responsible parties. In the meantime our complaints team has confirmed with our courier that the balance of your order will be delivered today.
Our team will keep a close eye on this delivery to ensure that it is completed today as promised.
Sincerely,
takealot.com
We're sorry for not informing you that your parcel has been split prior to delivery taking place. Had this been done we could have avoided this unpleasant situation. We've informed the relevant management team about the poor processing of your order and the lack of communication to clarify matters with you. They'll ensure that this is addressed accordingly with the responsible parties. In the meantime our complaints team has confirmed with our courier that the balance of your order will be delivered today.
Our team will keep a close eye on this delivery to ensure that it is completed today as promised.
Sincerely,
takealot.com
takealot.com's reply11 Dec 2015, 12:25
Official
Hello LorenzoPC81,
We're sorry for not informing you that your parcel has been split prior to delivery taking place. Had this been done we could have avoided this unpleasant situation. We've informed the relevant management team about the poor processing of your order and the lack of communication to clarify matters with you. They'll ensure that this is addressed accordingly with the responsible parties. In the meantime our complaints team has confirmed with our courier that the balance of your order will be delivered today.
Our team will keep a close eye on this delivery to ensure that it is completed today as promised.
Sincerely,
takealot.com
We're sorry for not informing you that your parcel has been split prior to delivery taking place. Had this been done we could have avoided this unpleasant situation. We've informed the relevant management team about the poor processing of your order and the lack of communication to clarify matters with you. They'll ensure that this is addressed accordingly with the responsible parties. In the meantime our complaints team has confirmed with our courier that the balance of your order will be delivered today.
Our team will keep a close eye on this delivery to ensure that it is completed today as promised.
Sincerely,
takealot.com