Half delivery and no urgency in services rendered to assist.

I would just like to express the disappointment to the experience I received for the 1st time with Take-a lot.

I ordered 4x items to collect at Bedfordview, upon receipt of my items I noticed that I only received 3 of the 4 items ordered; after raising this with ladies at the collection's hub, they informed me to log a return. puzzled by the answer (as it seems they do not understand their own processes) i tried and could not complete the process as there is no item to be collected so process could not be completed. Whilst in the parking lot of the Bedfordview collections Hub I decided to call the call center as the lady clearly does not understand the online return process, they informed me that I would be emailed a missing item template to ask for my refund, till now this has still not been received.

I would like to get refunded My R550.00 for my Trolley Jack 2 Ton in Plastic Moulded Case not delivered a.s.a.p. please.

I am certain that you should be more then capable to listen to the recording of the individual who promised to send me this template but unfortunately just like the services rendered to me, did not DELIVER.

Order #***