Half deliveries and bad customer service

My husband and I ordered a firstbike for my child with and basket, the bike has been delivered with and packet with no basket. only a cable tie and a sticker. we logged an complaint the day off delivery with Shiraz, we have not since then had any feedback with regards to what is happening. The only thing that was said is that they will investigate. Today I spoke to a John who could not help me as we have already logged an complaint, and Shiraz needs to come back to me. I don't care where the package went wrong or whom messed up in take a lot, I want my package delivered to me ASAP. I am not waiting for an investigations as to whom is *********** in take a lot. that is your problem. I am very very very very unhappy with your pooor customer service!!! Some one better come back to me with my new delivery date ASAP. I am very disappointed in your services at this moment and do not feel that I would ever shop with you again. I will then rather in future go to a shop. An I am also laying a complaint against take a lot with Firstbike as your service is affecting my First Bike experience!!!!! and I will lay a complaint on Hello peter for every day of no service!!!!