CvdV
Christopher van der Velden
1 reviews | Active since Nov 2015
10 Nov 2015, 20:02
Guaranteed Express not delivered on time
On Monday 9 November I placed an order and selected Guaranteed Express (next day delivery) as I knew I would be home the next day (Tuesday 10 November - today).<br> <br> I tracked my order online several times and it was \At warehouse"the entire time. At 3pm I phoned the Mr Delivery number supp**** on the tracking page and they informed me that it was an issue with the supplier"
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takealot.com's replyOfficial
10 Nov 2015, 21:02Hello Christophervdv,
Thank you for taking our complaints team's call this evening. Once again we're sorry for missing delivery today and for the unnecessary frustration caused. We'll investigate this matter further in the morning to find out exactly where and why this went wrong today. We'll also make sure that your premium shipping fee is refunded and that your parcel is delivered on Friday as per your request.
Our complaints team will make sure the necessary arrangements are made for your delivery and will also feedback as to what caused the delay.
Sincerely,
takealot.com
Thank you for taking our complaints team's call this evening. Once again we're sorry for missing delivery today and for the unnecessary frustration caused. We'll investigate this matter further in the morning to find out exactly where and why this went wrong today. We'll also make sure that your premium shipping fee is refunded and that your parcel is delivered on Friday as per your request.
Our complaints team will make sure the necessary arrangements are made for your delivery and will also feedback as to what caused the delay.
Sincerely,
takealot.com
takealot.com's reply10 Nov 2015, 21:02
Official
Hello Christophervdv,
Thank you for taking our complaints team's call this evening. Once again we're sorry for missing delivery today and for the unnecessary frustration caused. We'll investigate this matter further in the morning to find out exactly where and why this went wrong today. We'll also make sure that your premium shipping fee is refunded and that your parcel is delivered on Friday as per your request.
Our complaints team will make sure the necessary arrangements are made for your delivery and will also feedback as to what caused the delay.
Sincerely,
takealot.com
Thank you for taking our complaints team's call this evening. Once again we're sorry for missing delivery today and for the unnecessary frustration caused. We'll investigate this matter further in the morning to find out exactly where and why this went wrong today. We'll also make sure that your premium shipping fee is refunded and that your parcel is delivered on Friday as per your request.
Our complaints team will make sure the necessary arrangements are made for your delivery and will also feedback as to what caused the delay.
Sincerely,
takealot.com