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Ashwin D

1 reviews | Active since Jan 2014

15 Jan 2016, 16:13

GUARANTEED CHRISTMAS DELIVERY CAME AFTER CHRISTMAS

I PLACED AND PAID FOR AN ORDER ON THE MORNING OF THE 23RD OF DECEMBER. IT WAS WITH A GUARANTEED 24 HOUR CHRISTMAS DELIVERY. I HAD NOT HEARD ANYTHING FROM TAKEALOT AND MY DELIVERY ON REACHED ME ON THE 26TH OR 27TH OF DECEMBER. THEY HAD NOT COMMUNICATED THAT TO ME. WHY HAVE A GUARANTEED DELIVERY IF YOU DO NOT HAVE THE INTENTION OF FULFILLING THAT GUARANTEE. IT WAS MY DAUGHTERS CHRISTMAS GIFT AND SHE WAS THE ONLY ONE AT OUR FAMILY CHRISTMAS LUNCH NOT TO HAVE A GIFT.<br> <br> FOR A COMPANY THAT PRIDES THEMSELVES ON SERVICE DELIVERY, THE SERVICE I RECEIVED FROM TAKEALOT WAS SHOCKING AND DISGUSTING. I AM A REGULAR SHOPPER ON TAKEALOT BUT I DON`T THINK I WILL BE PURCHASING ON TAKEALOT AGAIN.<br> <br> HIGHLY FRUSTRATED AND DISGUSTED.

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Replies (1)
takealot.com
takealot.com's reply15 Jan 2016, 21:10
Official
Hello Ashyd777,

We are terribly sorry that we missed your delivery date over the Christmas period. This delay should have been communicated to you and we apologise for this mishap.

Our complaints team has tried to get in touch with you, but was unable to reach you. We will investigate the matter and revert back to you with feedback soonest.


Regards
Takealot.com