Gross Incompetence, Missing Items, and Withholding My Money!

I am completely disgusted by Takealot’s pathetic service. I placed an order using my bank card, and the package arrived with missing items. I logged a return specifically requesting a REPLACEMENT. Unbelievably, Takealot sent the replacement package back to me with the exact same items missing again!To make matters worse, instead of fixing their mistake, they forced the refund into my profile as Takealot Credit instead of returning it to my bank account. Now, they are refusing to process the refund automatically to the card I paid with. They are demanding that I manually submit my banking details—even though they already have my payment fingerprint from the purchase. On top of their double mistake, I now have to wait another 3 to 5 business days just to get my own money back.This is a clear violation of consumer rights. Takealot makes the mistakes, and the customer suffers the consequences and the delays. Absolutely shocking service. I want my cash back immediately! Order #***