Gross incompetence

Dear Takelot,

Twenty-two emails and as many telephone calls to and from Takealot, and still no resolution at all. Customer service is very helpful, but that is as far as it goes. Here is the timeline of my order and return as brief as possible; (just for clarity, the shed comes in two parts approx 1000mm x 2000mm x 120mm in size and weighing 78kg EACH at a cost of R20 000) * 24th November 2018 - Keter 8 x 8 shed ordered from Takelot and PAID. Delivery confirmed for 20th December 2018. * 30th November 2018 - Half a shed (1 piece of 2) delivered. Noted broken box on Skynet's Proof of Delivery *8th December 2018 - After many calls to Takealot customer service explaining that only half the shed received and requedelivery of second piece.sting 10th December 2018 - Many telephone calls to Takealot customer service explaining that only half the shed received and requesting delivery of second piece. Lodge return online and confirm telephonically that return is within Takealot's timeframe. Takelot to check on delivery of second piece. 11th December 2018 - Phone Takelot and speak to Elzita who advises that warehouse cannot locate second piece and that Skynet will collect first piece from me and refund for order. 13th December 2018 - Skynet collects the one piece as return for refund. Takealot confirms receipt of one box. 20th December 2018 - Phone Takelot to check on refund. 21st December 2018 - Advised by email that return has been declined. Call immediately to advise Carmelita that only half a piece delivered. 22nd December 2018 - Speak to Someleze explaining that I do not want delivery of half a shed. 24th December 2018 - Skynet scheduled to deliver half shed and I do not accept delivery as no-one is home. 24th December 2018 - Phone Mikhayla to explain that I do not want incomplete order and ask for scheduled delivery to be withdrawn and money refunded. She speaks to supervisor Inshaaf at my request to escalate refund. 27th December 2018 - Skynet call to schedule delivery OF THE SAME HALF A SHED!! 2nd January 2018 - I am now at the end of my tether. Phone Sihle in customer service - same story about checking return blah blah blah. He also advises that due to the high volume of returns, this will take days! I lose it and demand rudely to speak to a supervisor. Ziyaad takes my call and promises an immediate refund. I am waiting.....