Greedy company with no after sales responsibilities

This is the second time I am not happy with Takealot ,still waiting for deodorant for my wife since 2024!

I purchased an LG washing machine from Takealot during the Black Friday sale at the end of November. From early on, it became clear that the unit is faulty and unreliable. Despite repeated attempts to resolve the matter, Takealot refuses to assist with a return, replacement, or meaningful solution.

What is most concerning is that after reading numerous identical complaints, it is obvious that this is not an isolated incident. Customers are routinely left stranded once Takealot has their money. The pattern is clear: products are sold, responsibility is avoided, and the customer is blamed or ignored.

LG, as the manufacturer, should also be deeply concerned. Allowing your brand to be distributed through a platform that fails customers at the after-sales stage directly damages trust in LG products. A premium brand name means nothing if customers are abandoned when things go wrong.

To be absolutely clear:

I am even willing to pay extra and purchase another machine

I am willing for Takealot to collect this faulty unit

Yet no accountability, no urgency, and no ownership has been shown

This is not customer service. This is corporate indifference.

I strongly advise anyone considering buying appliances from Takealot — especially LG products — to read the complaints carefully before spending their money. Black Friday “deals” are meaningless if you are left with a defective product and no support.

Takealot’s approach to after-sales service and LG’s silence on the matter are damaging consumer confidence and eroding brand credibility.

I am still awaiting urgent escalation and resolution, but this review stands as a warning to other consumers until that happens.

Extremely disappointed.