1 reviews | Active since Apr 2015
great service
i had called takealot and wanted to know how to change my payment method but the call centre assistant that answered was unable to help me, I then remembered when I previously ordered I dealt with Monique and requested to speak to her, she was not available at the moment and I requested that she call me back. I received a callback within minutes and was advised by Monique how to go about making the change. What surprised me is that she also took the time to tell me that I must check if my cell number I gave is correct because she tried calling me on the number on my profile but it didn't seem to work, so she changed my number for me,<br> Thank you so much Monique for the excellent service. I cannot wait to place my next order and have you assist me.
This just proves how important it is to pay close attention to even the smallest of details as we know it can make or break an experience. We're really happy to know this is exactly what Monique has done & are delighted to hear you're so happy with her assistance. The call centre should've been able to assist you with your initial enquiry and we'll feed this back to our team leaders to make sure agents are briefed on how to assist with this in future.
Thanks a million for sharing your wonderful experience. Hope to hear from you again!
Kind Regards,
takealot.com
This just proves how important it is to pay close attention to even the smallest of details as we know it can make or break an experience. We're really happy to know this is exactly what Monique has done & are delighted to hear you're so happy with her assistance. The call centre should've been able to assist you with your initial enquiry and we'll feed this back to our team leaders to make sure agents are briefed on how to assist with this in future.
Thanks a million for sharing your wonderful experience. Hope to hear from you again!
Kind Regards,
takealot.com
