Great Returns Process with Takealot

I buy from takealot multiple times a week; for work, for family, and most especially myself. I love the variety of the products, the ease of the transactions and value for money. The other day I returned an item, after realizing I ordered the wrong duplicate book. I always choose to drop off as I live near by the warehouse and am generally collecting something weekly anyways. So , I processed my return as I would any other time, but this time the credit reflected immediately?...I panicked, I thought there may be something wrong with their system, as I hadn't returned the item yet. But then I got an email and saw that I am a "trusted" customer, so they credited my profile immediately. How cool is that, a retail company actually trusting their clients. I love it. Thanks Takealot