GREAT LACK OF COMMUNICATION!

On Tuesday, 14 November 2017 I received an SMS that my order is ready for delivery, I immediately got in contact with the Takealot call centre and asked for my delivery to be rescheduled for Friday, unfortunately i can't remember the name of the lady I spoke to. She told me she can only reschedule once the delivery is rejected and then she will do the rescheduling. The driver called me on Monday and I've told him i want the parcel to be delivered on Friday, I have already spoken to the call centre. On Wednesday the branch tried to deliver this parcel again and the branch called me to say the driver is at my address to delivery and I told them that I phoned call centre to reschedule for Friday and the lady said no new notes has been added about the rescheduling but they will deliver on Friday then. On Thursday I received another call that the driver was at my address to deliver and I again told the branch I have rescheduled for Friday. On Friday, the actual day i wanted the delivery to take place they didn't come. This resulted in my parcel being returned on Saturday now I need to reorder and with this order I had a once off voucher which i will not be able to use again due to the lack of communication. I think there is a great lack of communication within the whole delivery process, If the lady who I've spoken to in the first place did what she was supposed to do (the rescheduling for Friday), I would've received my parcel on Friday.