Great customer service from Takealot.com in regards to replacing a faulty Fitbit Charge 2

I want to share with you a fantastic experience I had with Takealot.com. Last year in October my finace bought me a Fitbit Charge 2, it worked well until about a few weeks ago when my strap jus suddenly broke. I have tried to get hold of Fitbit themselves but they simply did not bother replying. My fiance eventually managed to eventually get hold of Fitbit and they rep**** to him saying that the strap broke due to wear and tear, even though I had the watch for roughly 4 months before it broke and I was extremely cautious while wearing my Fitbit. After contacting Takealot.com and after explaining this issue we filled out a return form, the watch was then collected a few days afterwards and sent for an evaluation. On Monday morning Takealot.com sent us an email saying that our replacement watch will be sent to us shortly and two days later I received a replacement watch! The whole experience was just so pleasant, quick, easy and convenient. Both my fiance and I are extremely pleased with how efficient and quick Takealot.com is and how much they value their customers. We will continue shopping from Takealot.com and honestly we can vouch for this company due to their amazing customer service.