NW
Nicole W

1 reviews | Active since Oct 2015

19 Oct 2015, 09:01

Great customer service

I only discovered [URL Removed] a few months ago but I am thankful I did. They have introduced me to the joys of online shopping. I have since bought a number of items from them and I have received very good service. I received the correct product every time, on time. There was only one case where the product I ordered was out of stock but they promptly contacted me to inform me of the mistake, apologise and ask how I would like to proceed. I requested a refund and the correct amount was refunded to me within a day. I love their many promotions and they are very generous with coupons. Thank you Takealot! The only bit of constructive criticism I can add is that they should require their suppliers to enter detailed descriptions and more than one picture of every product.

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Replies (1)
takealot.com
takealot.com's reply19 Oct 2015, 09:21
Official
Hello NicoleLWeyer,

Once the bug has bitten it's difficult to steer away from online shopping! We're excited to have you on-board and to hear you've found shopping with us so easy and convenient. Just think of all the time you'll save by not having to queue at the stores this festive season. ;)

Thanks for the lovely feedback and support. We love hearing from our customers and appreciate your suggestion. We'll make sure this is passed on to the relevant departments.

We look forward to many more fun shopping experiences with you in the near future.

Till next time,
takealot.com