Got charged for two items but one item was delivered

<p>It is at my dismay that I have to write this on your wall but I feel that I have to because I am sitting here and wondering how often does this happen and how many times does your company get away with such....</p> <p>I ordered 2 cds from the site and opted for a COD payment option. Now when I received my package the driver tells me it is R394.00 and I give him R400.00 for the delivery. I go back to my office and decide to open the package to my surprise I only find one item inside the package and then I panic and asked myself what happened. Called this contact number ********** and I spoke to Le-Anne, I tell her what happened and she tells please hold let me see. I go to my e-mails I get an email that shows the number of items ordered and the amount to be paid on delivery and she tells me, well it looks like one item was cancelled!, I then asked her why was I not notified and why was the driver instructed to collect the full order amount instead for the one item that was ordered. I worked in the customer service and I know the dispatch warehouse can never invoice the customer something that was not packaged, what I fail to understand is how did this happen and how many times does it happen to innocent people.</p> <p>I am expecting my money to be returned by today and will hand back this Cd because I am just annoyed. I do not think I will be using your services any time soon either because after today I do not think I will be trusting enough for Takealot to take customer service seriously. This looks very **********. To charge people this that are not delivered.</p> <p>Order number: ********** .</p> <p>To make matters worse they then sent a second driver to come and he gets a call from their offices not to issue my money back because some Gail Neil sent them an instruction to do. So how crocked can this people be and they force me to opt for them to transfer the money onto my profile and I will not settle for that because The Consumer Protection Act No. 68 of 2008 clearly states that I have the right to choose how I want to be refunded and I will not be bul**** into their tactics and be forced to use their services in the near future because they are not professional.</p>