Gosting my enquiries

Gooday, I have no choice but to seek help here for an item that I sent back that was still on warranty. It was collected on the 07/01/2026 and still shows as "product on transit to merchant" with absolutely no updates and its the 24/01/2026 today. Im sitting here, writing in the dark. And absolutely no one is able to tell me what happened to my item. I have called in, emailed, rep**** to the "contact us" slips on the app, requested help on the Tik Tok page of Takealot but absolutely no help. All i keep getting is "we are escalating" and then when I enquire again, the person completely ignores me. This is not service and this is not at all why I used to buy from Takealot. Can anyone please get back to me.