1 reviews | Active since Apr 2011
Goods that are opened & possibly used
I eagerly awaited the delivery of a new 2TB external hard drive. Order came a day late as the JHB warehouse shipped it too late. That's the first issue.<br> <br> Eventually the order came and I was happy up until I opened the packaging.<br> <br> The product seal was broken and was clearly opened before it got to me.<br> I have a feeling this was a returned item and resold to me.<br> <br> What is also shocking is that the Takealot packaging (box and tape) could be easily opened and closed again without being able to tell as the box and tape easily slides off and on again.<br> <br> This is not a good impression on Takealot for me. I expect new goods for the price I pay, yet you sell used and opened goods.<br> <br> I logged an issue ref *** and scheduled a return (RRN-a9ce-4915) that will take a week to replace the item!! So all in all I have to wait a week and a half for something that should arrive in 2 days if they inspect the quality of the goods before delivery.<br> <br> It will take a lot (no pun intended) of convincing to get me to buy from them again
We do our best to ensure that the products we deliver to you are of a high quality and are disappointed to hear of the condition you've received your hard drive in. It's possible that you were mistakenly sent a returned item and we're sorry for the inconvenience caused by you now having to log a return for it. Our returns process is not an instant one as we require some time to make the necessary arrangements to process this properly and to make sure the situation is corrected as needed.
We do understand the disappointment of having to wait for an item you were eager to receive and will do our best to get this matter sorted out as quickly as possible. Our complaints team will be in touch to update you on this return.
Sincerely,
takealot.com
We do our best to ensure that the products we deliver to you are of a high quality and are disappointed to hear of the condition you've received your hard drive in. It's possible that you were mistakenly sent a returned item and we're sorry for the inconvenience caused by you now having to log a return for it. Our returns process is not an instant one as we require some time to make the necessary arrangements to process this properly and to make sure the situation is corrected as needed.
We do understand the disappointment of having to wait for an item you were eager to receive and will do our best to get this matter sorted out as quickly as possible. Our complaints team will be in touch to update you on this return.
Sincerely,
takealot.com