KE
Ken E
1 reviews | Active since Aug 2012
07 Dec 2015, 14:26
Goods not delivered
I ordered an expensive item on 01 Dec 2015. Delivery was scheduled for 6 Dec 2015 with a promise to sms me beforehand. Nothing happened and I went to track the goods and the courier has had it since 03 Dec 2015. Phone Takealot today and waited for ages before the call was answered. Call centre guy was sympathetic to my complaint but all he could say was that maybe it would be delivered today. This is not good enough!
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takealot.com's replyOfficial
07 Dec 2015, 16:43Hello seaquential,
We apologise for the lacklustre assistance you received when querying the delay with your delivery. This is unacceptable and certainly not the level of service we expect from our agents. This matter should have been raised with the relevant departments in order to provide you with an accurate update of your order and further to this the necessary action should have been taken to get your parcel delivered to you ASAP. Our complaints team is liaising with the relevant courier branch to get clarity on the whereabouts of your order. They'll then be in touch with feedback and will make sure that this delivery is completed soonest.
Sincerely,
takealot.com
We apologise for the lacklustre assistance you received when querying the delay with your delivery. This is unacceptable and certainly not the level of service we expect from our agents. This matter should have been raised with the relevant departments in order to provide you with an accurate update of your order and further to this the necessary action should have been taken to get your parcel delivered to you ASAP. Our complaints team is liaising with the relevant courier branch to get clarity on the whereabouts of your order. They'll then be in touch with feedback and will make sure that this delivery is completed soonest.
Sincerely,
takealot.com
takealot.com's reply07 Dec 2015, 16:43
Official
Hello seaquential,
We apologise for the lacklustre assistance you received when querying the delay with your delivery. This is unacceptable and certainly not the level of service we expect from our agents. This matter should have been raised with the relevant departments in order to provide you with an accurate update of your order and further to this the necessary action should have been taken to get your parcel delivered to you ASAP. Our complaints team is liaising with the relevant courier branch to get clarity on the whereabouts of your order. They'll then be in touch with feedback and will make sure that this delivery is completed soonest.
Sincerely,
takealot.com
We apologise for the lacklustre assistance you received when querying the delay with your delivery. This is unacceptable and certainly not the level of service we expect from our agents. This matter should have been raised with the relevant departments in order to provide you with an accurate update of your order and further to this the necessary action should have been taken to get your parcel delivered to you ASAP. Our complaints team is liaising with the relevant courier branch to get clarity on the whereabouts of your order. They'll then be in touch with feedback and will make sure that this delivery is completed soonest.
Sincerely,
takealot.com