1 reviews | Active since Aug 2009
Goods not Collected yet by Mr Delivery / Fedex
Dear Sir<br> <br> I think my loyalty to Takealot is evident and I have had good things to say on service but I think we passed the point this week that warrant a formal complaint of bad service and passing the buck. On Tuesday 3 November my Samsung TV was supposed to be collected from my workplace, after a inquiries Mr Delivery blames Fedex and so on, they say that Fedex is not responding to their emails or calls. Today I am still sitting with the TV at my workplace in Ladysmith at a construction site , I leave t o my home in Durban and cannot take the TV with me. <br> I expect some interventions from Takealot because I called them and it the same story with no results. Lets get on with the program and provide a good service to your customers.
We're sorry for the unnecessary frustration this return has caused you. Irrespective of which courier collects the product, it remains our responsibility to do so as arranged with you. We apologise for the poor service you've received and would appreciate the opportunity to look into this with the relevant department so that we can arrange for the collection ASAP.
Our complaints team will need a little bit of time to liaise with the relevant departments, but they'll revert back with feedback and assistance as soon as possible.
Sincerely,
takealot.com
We're sorry for the unnecessary frustration this return has caused you. Irrespective of which courier collects the product, it remains our responsibility to do so as arranged with you. We apologise for the poor service you've received and would appreciate the opportunity to look into this with the relevant department so that we can arrange for the collection ASAP.
Our complaints team will need a little bit of time to liaise with the relevant departments, but they'll revert back with feedback and assistance as soon as possible.
Sincerely,
takealot.com