Goods lost in system/ horrible customer service!

Where to even begin...<br> <br> I ordered 3 products 30 Nov with a promise to deliver in 4-5 working days, meanwhile the delivery date moved to the 11th of Dec (10 working days) now it has moved AGAIN to the 22nd of Dec!<br> <br> After calling them, I cancelled one item in the order to at least get the rest and change the order to pick-up<br> *sigh* If only that was it...<br> I then received 2 e-mails in succession, one stating it is in the warehouse and another thanking me for picking it up 9 mins later.<br> After spending another 30 mins on hold I finally spoke to someone who tells me it it already by the courier and being transferred to the warehouse. <br> All should be good now right? WRONG!<br> I then receive a message to let me know it cannot be returned to the warehouse with no further explanation and saying she will \advise shortly"<br> After 2 hours and no reply I sent an e-mail and now 4 hours later still no reply.<br> <br> Currently sitting on and off of hold for the last hour and a half"