Goods damaged in transit and no feedback or concern

I purchased items from Takealot, delivery was supposed to be done this past Saturday. All items were available for same day delivery at an additional fee but I opted for free delivery. The items were damaged during transit, no reschedule of my delivery took place, I spoke to two consultants Faith and Inathi who said they were escalating the matter. First of all, as the customer I should not even be contacting you, the mistake was on your end, you should have ensured that this delivery because it is now delayed was a priority. It is Monday afternoon and I have still not received any feedback nor has my delivery been scheduled. What exactly did you escalate?? If I do not receive my goods by tomorrow, I want this order cancelled and a full refund done.