Good service from Staff but terrible process

Can't cancel an order that hasn't shipped?

That's terrible, I placed the order and wanted to cancel it less than 10 minutes later, no option available on the website to cancel the order, called customer service, was told that my order has to ship first before it could be cancelled, That's ridiculous and not efficient, wouldn't it make more sense to cancel the order and save packing the item and prepping it for shipping.

your processes really need to be looked into