Good not be doing a worse job

<p>"Takealot Order ********** - ordered on the 5th of December - (5-7 working days delivery). emailed/phoned the 13th, then delivery changed to 20th, emailed/phoned. Then delivery changed to 28th??!!!! IT's CHRISTMAS GIFTS!??!? REALLY??? Everytime I email, some else answers with different advice, like they dont read the Zendesk call history/previous emails?? NO SERVICE"...I've been asking since last week if I could come and collect THE REST OF THE ORDER, that is infact, waiting at the warehouse, BUT ALAS, this is merely too difficult for one dept to convey to another.</p> <p>So, now, Takealot has all it's fineprint set out very nicely. Basically they may exceed SLA (their OLA) with their partners/customers and no-one can do anything about that. I've been in the IT service industry many years, met some wonderful people, all of which tend to use Takealot now and then. I have a bi-weekly radio slot, where we talk all things geeky/IT. Got a few friends on twitter and facebook - where previously I acknowledged good service from Takelot. Imagine all these friends of mine, IT people, bankers, Dr's, managers, CEO's etc, simply stop service delivery?</p> <p>Seems only fair that I conduct myself towards complaining with the same vigour.</p> <p>Takealot , this time round, you've exceeded your SLA with me (a mere customer) 3 x times (in 15days). I entrusted you with a very big part of my Christmas plan. You've let me down, I've come to expect so much more. I am saddened at this. I merely wanted to pay you hard-earned money, for some gifts for my family.</p> <p>I am one person. True. Gutted and dissapointed.</p> <p>Think you lost a friend today.<br />#justsaying<br />Hellopeter.com</p>