Good morning I am very disappointed regarding the service which I received from Takealot everything when they have to delivery the order get send to the wrong depot

Good morning I am very disappointed regarding the service which I received from Takealot everything when they have to delivery the order get send to the wrong depot .Then my order get delayed without any email to apologise for the delay I have to kept on phoning. Maybe report this on hello Peter This was a birthday present for my niece which end up in delay .This is now the 5 time that my order it delay due to lack of service issue Looking forward to from you soon