GOOD MONEY AFTER BAD

On the 07 December at 15:00 my order of 3 items was delivered. At 15:10 i noticed the 1 item is not value for money i want to return it so that my take a lot account can be credited. Till today 13 December no one has contacted me and on 15 December i am leaving Gauteng will be back in March 2022. is this the service we get???