Good customer service from the phone BUT poor emailing customer service, ignoring customer's needs.

When I called the customer service about my faulty printer which I've used for about 5 months, the customer service was friendly and helpful. The return process was smooth. I received an email regarding there wasn't any stock for a replacement, so they asked me to reply the email within 24hrs and gave me 2 options, which I quote: "- We can send your item to the supplier to be repaired (please note this could take between 10 - 21 days to be facilitated) - We can credit your takealot account with the value of your item at the time of purchase" I rep**** the email within 1 hour, choosing to be repaired.

Takealot rep**** me 24 hours later saying they've credited me...

uh... Hello? Why did they even bother sending me an email asking what I want then???