Going the extra mile

I ordered a gift for same day delivery and called the TakeAlot call centre to confirm that all was in order. The call centre confirmed that my order will be delivered on the same day. <br> <br> The order was not delivered. I emailed TakeAlot and was informed that there was an error and the product was not in stock. <br> <br> Fazlin contacted me straight away, arranged for a similar product that was more expensive. She did not charge me for this. She kept me updated through the entire process and was very apologetic and understanding. <br> <br> I had the better product delivered to my door within 2 hours. I was very impressed by the personal touch and extra mile by TakeAlot. and Fazlin specifically. <br> <br> Any organisation can make mistakes. It takes a really great company to be able to still meet their client's needs and expectations and put in every effort to not disappoint. The gift I ordered was of a better quality than expected and the timing was perfect. <br> <br> Will definitely use TakeAlot again.