DK
Dirk K

1 reviews | Active since Jan 2011

23 Mar 2015, 14:20

Going out of their way!!! Super Service!!!

I bought an LG G2 black phone at a great price from the site. An LG G2 mini was delivered. After following this up I was informed that a third party seller supp**** the wrong phone. There was no stock so I was offered a refund. I wasn't happy with this as I bought the phone to replace my old broken one and now have to wait for a week for the phone to be collected, accessed and then refunded. I was then offered an alternative solution. They replaced the phone with an LG G2 white phone. I received it today and I am very happy with my purchase. <br> <br> Thank you for going out of your way to accommodate me. It's always a pleasure buying from a company that puts its customers first. Also 5-stars for your agents. They handled my calls in a professional and friendly way.

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Replies (1)
takealot.com
takealot.com's reply23 Mar 2015, 15:20
Official
Hello neelix,

It's never fun when something other than what you ordered is delivered & we're sorry for the slip up in the first place. These things unfortunately do happen sometimes, but we'll always try & resolve it as quickly as possible. We're glad that you spoke up when you weren't happy with the initial solution & allowed us to offer you the alternative. We're always on standby to try & make your experience with us as great as possible & appreciate it when the opportunity is given to us to do so.

Thanks for your understanding & for the wonderful compliment. We look forward to hearing from you again.

Best regards,
takealot.com