GOBII NO JOY AFTER MONTHS

It started when my Gobii did not want to charge. I contacted Kalahari on 30 Nov 2014 and my query was unanswered. I then reverted to Takealot,who took over from Kalahari. They fixed my phone TWICE, after weeks of waiting, but the second time I received it with the screen broken!!! (This was 2 weeks ago). There was nothing wrong with the phone when I sent it. I contacted support, and told them I worked on a farm, this has been months now, and I need a phone desperately, and they need to sort it out asap. First, Eben would have contacted management, but I heard nothing. Then I contacted them again, and a Courtney took over and first asked for a picture, which I sent, as well as told the entire story again. Now Courtney asked me to send the phone back for the THIRD time,whilst I am still without a phone for MONTHS!!! I demanded that management took over, which sadly did not happen. I am fed up. To top it all I paid for a Explora and adaptor last night, I can only hope to get better service this time.