Giving me a run around....
On the 25th June, I lodged for a refund on the Takealot website, my Kindle was not turning on (it was purchased on the 27 Nov 2017 (7 months old).
I received a returns lodged email, requesting I take the Kindle into the warehouse.
"Although your Return Request falls outside of the Takealot six months Returns Policy, your purchase is covered by the supplier warranty, so we'll help you to return your item directly to the supplier."
So off I go to Takealot, to get there and be told I need all the accessories as well, so I return again the next day with the cable.
I get an email when the return has been received.
"1 x Kindle Paperwhite WHITE WiFi (Without Special Offers)
We will now log a warranty claim on your behalf with the supplier and send the item to them for assessment - this process usually takes up to 10 days to complete (depending on availability of parts).
WHAT HAPPENS NEXT? Once the supplier informs us that your product is eligible for a return under the terms of the manufacturer warranty, we can go ahead and action the outcome that the supplier approves according to their policy (a credit, refund, repair or replacement). "
So great, the timing is perfect to get this sorted as I am flying out the country on the 25th July 2018. Today I get an email from the warehouse, that I am out of warranty and I can go fetch the faulty kindle from the warehouse and pretty much sort it out myself with Amazon?
Takealot third email: "I hope this finds you well. Please find attached details of how to go about your return. Your return is out if Takealot 6 months warranty. Item will b read for collection at the Collects Department in CPT Warehouse.""
Lets not even talk about the spelling errors in this email to a customer?
Then I get an email from Ruth Saal:
"Kindly be advised that if you have the product for more than 6month we refer to the supplier and Takealot no longer make the decision regarding the return outcome and therefore we sent you the message:"
Why do you give your customers the run around like this????????
If you didn't want me to bring it in, then don't make me bring it in. You knew how long I had it before it broke. You said you would send it to the supplier. So I have to make 3 trips to get nowhere when you could have just told me to sort it out with Amazon myself.