Give us what we pay for!!!!

Very disappointed!!!! The item I order on takelot was missing an item. Emmediatly after opening the package and noticing the item was missing we notified takelot. After days of mails going back and forth. They advised they cannot just send the missing item but we need to return the item received and then they wil send the correct item. Then it began....... we where advised that the item was not returned within the 7 day policy and that the item wil be sent back to us. Trying to explain on email that we did comply to the policy and we notified takelot emmediatly after receiving the package. We then got a mail stating the item is on its way back and we need to take the package to a warehouse in Cape Town!!!!!! We live in Pretoria. Long story short I have never had this terrible service. I just wanted what I paid for. But instead takelot is *****ling from us. That is how it feels. Whats even worse the policy states that takelot needs to be informed within 7 days after receiving the package if there is a item missing. And that we did. Now we are stuck with a incorrect item that was completely takelots fault. All we ask is that the item we paid for be sent or that we be fully credit back. But apparently that is very hard.